سياسة الاستبدال والاسترجاع

Return and Exchange Policy

Return and Exchange Period: Customers have the right to return an item within 14 days of receipt.

General Conditions: The product must be in its original condition and unused. Original packaging and all accessories must be included.

Exchanges: Exchanges are accepted in cases of manufacturing defects or if the product received differs from the order.

Returns: Products can be returned within 14 days if they are unused. The product will be inspected before a return is approved.

Non-Returnable Products: Used or opened products cannot be returned. Some sensitive products may not be eligible for return after opening.

Shipping Costs: The customer is responsible for shipping costs for non-defective returns. The store is responsible for shipping costs in cases of manufacturing errors or defects.

Order Procedures: Contact customer service to initiate an exchange or return request. The customer will be provided with return shipping instructions.

Product Inspection: The product is inspected upon arrival to verify its condition. The final decision is made based on the product's condition.

Important Notes: It is recommended to photograph the product before shipping in case of a return. Adhering to these terms facilitates faster order processing.